Returns & Refunds | ZurYvan<\/title><\/p>\n<style>\n:root{\n --theme-primary:#1B4332;\n --theme-secondary:#40916C;\n --ink:#17191f;\n --muted:#666b76;\n --line:#e5e7eb;\n --soft:#f7f8fa;\n --soft-2:#fbfbfc;\n --white:#ffffff;\n --shadow:0 10px 28px rgba(17,24,39,.055);\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:var(--white);color:var(--ink);font:16px\/1.68 Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.page-shell{max-width:1180px;margin:0 auto;padding:46px 22px 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div:nth-child(2){border-right:0}.return-summary div:nth-child(-n+2){border-bottom:1px solid var(--line)}.return-lanes,.return-process{grid-template-columns:1fr}.lane{border-right:0;border-bottom:1px solid var(--line)}}\n<\/style>\n<p><main class=\"page-shell\"><\/p>\n<header class=\"returns-head\">\n<div class=\"updated\">Last updated: 15 September 2026<\/div>\n<h1>Returns & Refunds<\/h1>\n<p>Return eligibility, return shipping responsibilities, exchanges, problem goods, refund timing and EU statutory withdrawal rights.<\/p>\n<\/header>\n<section class=\"return-summary\" aria-label=\"At a glance\">\n<div><b>14 days<\/b><span>Normal return request window<\/span><\/div>\n<div><b>No fee<\/b><span>Restocking fee<\/span><\/div>\n<div><b>Supported<\/b><span>Direct exchanges<\/span><\/div>\n<div><b>7 business days<\/b><span>Internal refund-processing target<\/span><\/div>\n<\/section>\n<section class=\"return-lanes\" aria-label=\"Return types\">\n<div class=\"lane\">\n<div class=\"tag\">A \/ Normal return<\/div>\n<h2>Change of mind \/ non-defective<\/h2>\n<p>Examples include no longer wanted, size preference, personal preference or other non-defective returns.<\/p>\n<ul>\n<li>Request within 14 calendar days after receipt.<\/li>\n<li>Customer pays return shipping.<\/li>\n<li>Item should be unused, unworn, unwashed, in original condition and with original tags where applicable.<\/li>\n<\/ul>\n<\/div>\n<div class=\"lane\">\n<div class=\"tag\">B \/ Problem goods<\/div>\n<h2>Damaged \/ defective \/ incorrect \/ incomplete<\/h2>\n<p>If goods arrive damaged, defective, incorrect or incomplete, contact support promptly.<\/p>\n<ul>\n<li>Merchant pays the applicable return shipping cost.<\/li>\n<li>For an approved exchange, merchant also pays replacement shipping.<\/li>\n<li>Mandatory statutory rights remain fully available.<\/li>\n<\/ul>\n<\/div>\n<div class=\"lane\">\n<div class=\"tag\">C \/ EU statutory withdrawal<\/div>\n<h2>EU 14-day withdrawal right<\/h2>\n<p>Where EU distance-selling rules apply, consumers generally have 14 days from receipt to withdraw without giving a reason.<\/p>\n<ul>\n<li>Customer may bear the direct return cost when properly informed in advance.<\/li>\n<li>Standard original delivery cost is refunded where required by applicable law.<\/li>\n<li>Any premium delivery amount above the least expensive standard option may be excluded where the law permits.<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"return-process\">\n<div class=\"side\">Return process<\/div>\n<ol class=\"steps\">\n<li>Contact support@zuryvan.com to register the return.<\/li>\n<li>Receive the applicable return instructions and return address.<\/li>\n<li>Send the goods back using the instructions provided.<\/li>\n<li>Once received, the returned goods are reviewed as necessary.<\/li>\n<li>An approved refund or exchange is processed in line with this policy and any mandatory legal deadline.<\/li>\n<\/ol>\n<\/section>\n<section class=\"return-section\">\n<h2>Return address<\/h2>\n<p>The registered business address is <strong>not automatically the return address<\/strong>. Do not send a return to Unit 201, 2nd Floor, Building 19, Courtyard 7, Pingxifu Middle Road, Beiqijia Town, Changping District\nBeijing Municipality Beijing 102209\nChina unless customer support specifically instructs you to do so. The applicable return address and steps are provided in the return instructions.<\/p>\n<\/section>\n<section class=\"return-section\">\n<h2>Return condition<\/h2>\n<p>For a normal change-of-mind return, goods may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable. These conditions do not restrict mandatory consumer rights. For EU statutory withdrawal, consumers may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning; a reduction in value may be addressed where permitted by law if handling goes beyond that level.<\/p>\n<\/section>\n<section class=\"return-section\">\n<h2>Exchanges<\/h2>\n<p><strong>Direct exchanges are supported.<\/strong><\/p>\n<ul>\n<li><strong>Normal exchange:<\/strong> for size preference, change of mind, personal preference or another non-defective reason, the customer pays both return shipping and replacement shipment cost.<\/li>\n<li><strong>Merchant-responsibility exchange:<\/strong> for damaged, defective, incorrect or incomplete goods, the merchant pays applicable return shipping and replacement shipping.<\/li>\n<\/ul>\n<p>No restocking fee applies.<\/p>\n<\/section>\n<section class=\"return-section\">\n<h2>Refund timeline and method<\/h2>\n<p>For approved refunds under the normal commercial return process, our internal processing target is <strong>within 7 business days<\/strong> after returned goods are received and the necessary review is completed. Banks, card issuers or payment providers may require additional time to display the refund.<\/p>\n<p>This internal target does not extend, reduce or replace any mandatory statutory refund deadline. Approved refunds are generally returned to the <strong>original payment method<\/strong>.<\/p>\n<\/section>\n<section class=\"return-section\">\n<h2>EU statutory refund timing<\/h2>\n<p>For an applicable EU statutory withdrawal, the refund is handled within the mandatory statutory deadline. Where permitted by law, reimbursement may be withheld until the returned goods are received or the customer supplies evidence of having sent them back, according to the rule that applies first under the relevant law.<\/p>\n<\/section>\n<section class=\"return-section\">\n<h2>Exceptions where applicable<\/h2>\n<p>If products that are made-to-order, custom-made or clearly personalised are offered, they may fall within a statutory withdrawal exception where applicable law allows. Any such exception does not remove rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/section>\n<section class=\"return-section\">\n<h2>Statutory rights<\/h2>\n<p><strong>Nothing in this policy limits mandatory statutory consumer rights.<\/strong><\/p>\n<\/section>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns & Refunds | Last updated: Returns & Refunds Return eligibility, return shipping responsibilities, exchanges, problem goods, refund timing and EU statutory withdrawal rights. 14 daysNormal return request window No feeRestocking fee SupportedDirect exchanges 7 business daysInternal refund-processing target A \/ Normal return Change of mind \/ non-defective Examples include no longer wanted, size preference, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zuryvan.com\/bsite\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zuryvan.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zuryvan.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zuryvan.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zuryvan.com\/bsite\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/zuryvan.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":24547,"href":"https:\/\/zuryvan.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions\/24547"}],"wp:attachment":[{"href":"https:\/\/zuryvan.com\/bsite\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}