Frequently Asked Questions | ZurYvan<\/title><\/p>\n<style>\n:root{\n --theme-primary:#1B4332;\n --theme-secondary:#40916C;\n --ink:#17191f;\n --muted:#666b76;\n --line:#e5e7eb;\n --soft:#f7f8fa;\n --soft-2:#fbfbfc;\n --white:#ffffff;\n --shadow:0 10px 28px rgba(17,24,39,.055);\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:var(--white);color:var(--ink);font:16px\/1.68 Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.page-shell{max-width:1180px;margin:0 auto;padding:46px 22px 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ul{margin-top:12px}\n@media(max-width:820px){.faq-head,.faq-layout{grid-template-columns:1fr}.faq-nav{position:static;display:grid;grid-template-columns:repeat(2,1fr);gap:0 18px;border-left:0;border-top:3px solid var(--theme-primary);padding:12px 0 0}.faq-meta{max-width:520px}}\n<\/style>\n<p><main class=\"page-shell\"><\/p>\n<header class=\"faq-head\">\n<div class=\"intro\">\n<div class=\"updated\">Last updated: 15 September 2026<\/div>\n<h1>Frequently Asked Questions<\/h1>\n<p>Quick answers about orders, payments, delivery, returns, exchanges, sizing, privacy and customer support.<\/p>\n<\/div>\n<div class=\"faq-meta\" aria-label=\"Service overview\">\n<div><b>1\u20133 days<\/b><span>Order processing<\/span><\/div>\n<div><b>3 days<\/b><span>Dispatch target<\/span><\/div>\n<div><b>7\u201315 days<\/b><span>Estimated transit<\/span><\/div>\n<div><b>14 days<\/b><span>Return request window<\/span><\/div>\n<\/p><\/div>\n<\/header>\n<div class=\"faq-layout\">\n<nav class=\"faq-nav\" aria-label=\"FAQ topics\">\n <a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy & Security<\/a><a href=\"#support\">Customer Support<\/a><br \/>\n <\/nav>\n<div>\n<section class=\"faq-group\" id=\"orders\">\n<div class=\"faq-kicker\">01 \/ Orders<\/div>\n<h2>Orders<\/h2>\n<details>\n<summary>How long does order processing take?<\/summary>\n<p>Orders are normally processed within <strong>1\u20133 business days<\/strong>. Dispatch is expected <strong>within 3 business days<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>Can I cancel an order?<\/summary>\n<p>You may request cancellation before the order is dispatched by contacting support@zuryvan.com. Once dispatched, cancellation cannot be guaranteed.<\/p>\n<\/details>\n<details>\n<summary>Can I change my shipping address?<\/summary>\n<p>An address change may be requested before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier\u2019s handling of the shipment.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"payments\">\n<div class=\"faq-kicker\">02 \/ Payments<\/div>\n<h2>Payments<\/h2>\n<details>\n<summary>Which card methods are available?<\/summary>\n<p>Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Payments are processed through <strong>Stripe<\/strong>. Additional options may be available where displayed on the Payment or Checkout page.<\/p>\n<\/details>\n<details>\n<summary>Do displayed product prices include tax?<\/summary>\n<p>Displayed product prices include applicable tax according to the website\u2019s pricing configuration. Customs duties or import charges, where applicable, are separate.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"shipping\">\n<div class=\"faq-kicker\">03 \/ Shipping<\/div>\n<h2>Shipping<\/h2>\n<details>\n<summary>How much is standard shipping?<\/summary>\n<p>Standard shipping is <strong>6$<\/strong>. Orders reaching <strong>50<\/strong> qualify for free standard shipping.<\/p>\n<\/details>\n<details>\n<summary>How long does delivery take after dispatch?<\/summary>\n<p>Estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed arrival date.<\/p>\n<\/details>\n<details>\n<summary>Will I receive tracking?<\/summary>\n<p>Yes. <strong>All orders include shipment tracking.<\/strong> Tracking information is provided after dispatch once tracking data becomes available.<\/p>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<p>Possible carriers include DHL, UPS, FedEx, USPS and YunExpress. The carrier for an individual order may depend on destination, route and operational arrangements.<\/p>\n<\/details>\n<details>\n<summary>What happens if a parcel is lost?<\/summary>\n<p>Contact support@zuryvan.com. We will review the tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be a <strong>reshipment or refund<\/strong>, as appropriate.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"returns\">\n<div class=\"faq-kicker\">04 \/ Returns<\/div>\n<h2>Returns<\/h2>\n<details>\n<summary>What is the normal return request window?<\/summary>\n<p>For eligible products under the normal return policy, contact support@zuryvan.com within <strong>14 calendar days after receipt<\/strong> to register the return.<\/p>\n<\/details>\n<details>\n<summary>Who pays return shipping?<\/summary>\n<p>For a normal change-of-mind or other non-defective return, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<p>No. <strong>No restocking fee is charged.<\/strong><\/p>\n<\/details>\n<details>\n<summary>Where should I send my return?<\/summary>\n<p>Contact customer support first. The registered business address is not automatically the return address. The applicable return address and instructions are provided after the return is registered.<\/p>\n<\/details>\n<details>\n<summary>What about the EU 14-day right of withdrawal?<\/summary>\n<p>Where EU distance-selling rules apply, consumers generally have a statutory 14-day right of withdrawal from receipt without giving a reason. The customer may bear the direct return cost when properly informed in advance. Statutory rights remain unaffected.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"refunds\">\n<div class=\"faq-kicker\">05 \/ Refunds<\/div>\n<h2>Refunds<\/h2>\n<details>\n<summary>How quickly are approved refunds processed?<\/summary>\n<p>Our internal processing target is <strong>within 7 business days<\/strong> after returned goods are received and the necessary review is completed, subject to any applicable mandatory statutory refund deadline. Banks or payment providers may need additional time to display the funds.<\/p>\n<\/details>\n<details>\n<summary>How are refunds paid?<\/summary>\n<p>Approved refunds are generally returned to the <strong>original payment method<\/strong>.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"exchanges\">\n<div class=\"faq-kicker\">06 \/ Exchanges<\/div>\n<h2>Exchanges<\/h2>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/details>\n<details>\n<summary>Who pays shipping for a normal exchange?<\/summary>\n<p>For a size preference, change of mind, personal preference or other non-defective exchange, the customer pays both the return shipping cost and the replacement shipment cost.<\/p>\n<\/details>\n<details>\n<summary>What if the exchange is due to a problem with the goods?<\/summary>\n<p>For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping and replacement shipping costs.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"sizing\">\n<div class=\"faq-kicker\">07 \/ Sizing<\/div>\n<h2>Sizing<\/h2>\n<details>\n<summary>Which sizes are covered in the general guide?<\/summary>\n<p>The general guide covers S, M, L, XL and XXL. Product-specific size information on an individual product page takes priority over general body-measurement references.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"privacy\">\n<div class=\"faq-kicker\">08 \/ Privacy & Security<\/div>\n<h2>Privacy and Security<\/h2>\n<details>\n<summary>Who should I contact about personal data?<\/summary>\n<p>Privacy, GDPR, cookie, consent and data-subject requests should be sent to privacy@zuryvan.com.<\/p>\n<\/details>\n<details>\n<summary>Should I email card security details?<\/summary>\n<p>No. Do not send your full card number, CVV\/CVC, PIN or other security code through ordinary customer-service email.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"support\">\n<div class=\"faq-kicker\">09 \/ Customer Support<\/div>\n<h2>Customer Support<\/h2>\n<details>\n<summary>How can I contact support?<\/summary>\n<p>For orders, cancellations, address changes, shipping, tracking, returns, refunds, exchanges, sizing, payments or general support, contact support@zuryvan.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/details>\n<\/section><\/div>\n<\/p><\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Last updated: Frequently Asked Questions Quick answers about orders, payments, delivery, returns, exchanges, sizing, privacy and customer support. 1\u20133 daysOrder processing 3 daysDispatch target 7\u201315 daysEstimated transit 14 daysReturn request window OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy & SecurityCustomer Support 01 \/ Orders Orders How long does order processing take? Orders are normally processed within 1\u20133 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zuryvan.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zuryvan.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zuryvan.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zuryvan.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zuryvan.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/zuryvan.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24543,"href":"https:\/\/zuryvan.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24543"}],"wp:attachment":[{"href":"https:\/\/zuryvan.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}