Terms of Use
Terms governing website use, orders, payments, delivery, returns, refunds and applicable consumer rights.
Scope
These Terms of Use apply to the use of this website and to orders placed through it. Where mandatory consumer law applies, those rights take priority over any conflicting contractual term.
Website Use
Use the website lawfully and do not interfere with its operation, security or other users. Access may be restricted where reasonably necessary for security, maintenance or legal compliance.
Product Information
We aim to present product descriptions, images, characteristics and availability accurately. Minor display differences may arise from devices or screens. Product-specific information shown on the relevant product page forms part of the information available before purchase.
Prices and Taxes
Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties, import charges or customs handling charges that apply at destination are separate unless mandatory applicable law requires otherwise.
Orders
Submitting an order is a request to purchase the selected goods using the information provided at checkout. You are responsible for reviewing order, contact, address and payment details before submission.
Order Acceptance
An order is subject to acceptance and availability. We may contact you if information is incomplete, an item is unavailable, payment authorization fails, or another issue prevents fulfillment.
Processing
Orders are normally processed within 1–3 business days.
Cancellation
You may request cancellation before dispatch by contacting support@zuryvan.com. Once an order has been dispatched, cancellation cannot be guaranteed.
Address Changes
You may request a shipping-address change before dispatch. After dispatch, an address change cannot be guaranteed and may depend on the carrier’s handling of the shipment.
Payments
Payments are processed through Stripe. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed on the Payment or Checkout page.
Shipping Fees
Standard shipping is 6$.
Free Shipping
Orders reaching 50 qualify for free standard shipping.
Dispatch
Orders are expected to be dispatched within 3 business days.
Estimated Delivery
Estimated transit time is 7–15 business days after dispatch. This is an estimate and not a guaranteed delivery date or arrival time. Delivery estimates may vary due to destination, carrier operations, customs processing, peak periods, weather, public holidays and other circumstances outside reasonable control.
Tracking
All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.
Customs and Import Duties
Where international customs duties, import charges or customs handling charges apply, they are the customer’s responsibility unless mandatory applicable law provides otherwise.
Lost Parcels
If a parcel appears lost, contact support@zuryvan.com. We review the tracking and investigate with the relevant carrier. If the parcel is confirmed lost, an appropriate resolution will be a reshipment or refund.
EU Right of Withdrawal
Where EU distance-selling consumer rules apply, consumers generally have a statutory 14-day right of withdrawal from receipt without giving a reason. The customer may bear the direct return cost where properly informed in advance.
Returns
For products eligible under the normal commercial return policy, a return request must be registered with support@zuryvan.com within 14 calendar days after receipt. The registered business address is not automatically the return address; return instructions provide the applicable address.
Return Shipping
For a normal change-of-mind or other non-defective return, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.
Exchanges
Direct exchanges are supported. For a normal non-defective exchange, the customer pays both return shipping and replacement shipment cost. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping costs. No restocking fee applies.
Defective / Incorrect / Incomplete Goods
If goods are damaged, defective, incorrect or incomplete, contact customer support. Applicable consumer remedies and mandatory statutory rights remain available and are not restricted by the normal change-of-mind rules.
Refunds
Approved refunds are generally returned to the original payment method. Our internal processing target for the normal commercial return process is within 7 business days after returned goods are received and the necessary review is completed, subject to mandatory statutory refund deadlines. Banks and payment providers may take additional time to display funds.
Personalised Goods Exception Where Applicable
If made-to-order, custom-made or clearly personalised products are offered, they may fall within a statutory withdrawal exception where applicable law permits. Such an exception does not remove rights relating to defects, damage, incorrect goods, merchant production errors or other mandatory statutory rights.
Statutory Consumer Rights
Nothing in these Terms excludes or limits any mandatory statutory consumer right that cannot lawfully be excluded or limited. For an applicable EU statutory withdrawal, standard original delivery cost is refunded where required by law; supplementary delivery cost above the least expensive standard option may be excluded where the law permits.
Intellectual Property
Website content, branding, text, graphics, layout and other materials may be protected by intellectual-property laws. Use of the website does not transfer ownership of those rights.
Liability
Nothing in these Terms excludes liability that cannot lawfully be excluded. Subject to mandatory law, liability is determined by the applicable legal rules and the circumstances of the claim.
Privacy
Personal data is handled in accordance with the Privacy Policy and Cookie Policy. Privacy and data-protection questions should be sent to privacy@zuryvan.com.
Changes
These Terms may be updated from time to time. The latest version is identified by the Last Updated date displayed on this page.
Contact
For order, shipping, return, refund, exchange, sizing, payment or general support, contact support@zuryvan.com.