Shipping Policy
Information about processing, dispatch, estimated transit time, tracking, shipping fees, carriers, international orders and delivery issues.
Processing
1–3 business days
Order preparation and processing.
Dispatch
Within 3 business days
Shipment is released to the delivery network.
Transit
7–15 business days
Estimated transit after dispatch.
Delivery
Final delivery by the carrier to the destination address.
Processing, dispatch and estimated transit
Orders are normally processed within 1–3 business days and are expected to be dispatched within 3 business days. Estimated transit is 7–15 business days after dispatch.
The transit period is an estimate and is not a guaranteed delivery date or guaranteed arrival time.
Shipping fees
Standard shipping is 6$. Orders reaching 50 qualify for free standard shipping.
Carriers
Possible carriers include:
The carrier used for an individual order may depend on the destination, shipping route and operational arrangements.
Tracking
All orders include shipment tracking. Tracking information is provided after the order has been dispatched and tracking data becomes available.
Address accuracy and changes
Please review the delivery address carefully before submitting an order. A change may be requested before dispatch by contacting support@zuryvan.com. After dispatch, an address change cannot be guaranteed and may depend on the carrier’s handling of the shipment.
Delivery delays
Delivery estimates can vary due to destination, carrier operations, customs processing, peak periods, weather, public holidays and other circumstances outside reasonable control. These factors do not limit any mandatory legal responsibility that applies to the merchant.
Lost parcels
- Contact support@zuryvan.com if a parcel appears significantly overdue or may be lost.
- We review the available tracking information.
- We investigate the shipment with the relevant carrier.
- Reasonable delivery information may be requested where necessary.
- If the parcel is confirmed lost, an appropriate resolution will be offered: reshipment or refund.
International orders, customs and import duties
Where international customs duties, import charges or customs handling charges apply at the destination, they are the customer’s responsibility unless mandatory applicable law requires otherwise. Product-price tax treatment is separate from customs and import charges.
Customer support
For shipping, tracking, address changes or delivery questions, contact support@zuryvan.com.