Orders are normally processed within 1–3 business days. Dispatch is expected within 3 business days.

You may request cancellation before the order is dispatched by contacting support@zuryvan.com. Once dispatched, cancellation cannot be guaranteed.

An address change may be requested before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier’s handling of the shipment.

Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Payments are processed through Stripe. Additional options may be available where displayed on the Payment or Checkout page.

Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties or import charges, where applicable, are separate.

Standard shipping is 6$. Orders reaching 50 qualify for free standard shipping.

Estimated transit time is 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date.

Yes. All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.

Possible carriers include DHL, UPS, FedEx, USPS and YunExpress. The carrier for an individual order may depend on destination, route and operational arrangements.

Contact support@zuryvan.com. We will review the tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be a reshipment or refund, as appropriate.

For eligible products under the normal return policy, contact support@zuryvan.com within 14 calendar days after receipt to register the return.

For a normal change-of-mind or other non-defective return, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.

No. No restocking fee is charged.

Contact customer support first. The registered business address is not automatically the return address. The applicable return address and instructions are provided after the return is registered.

Where EU distance-selling rules apply, consumers generally have a statutory 14-day right of withdrawal from receipt without giving a reason. The customer may bear the direct return cost when properly informed in advance. Statutory rights remain unaffected.

Our internal processing target is within 7 business days after returned goods are received and the necessary review is completed, subject to any applicable mandatory statutory refund deadline. Banks or payment providers may need additional time to display the funds.

Approved refunds are generally returned to the original payment method.

Yes. Direct exchanges are supported.

For a size preference, change of mind, personal preference or other non-defective exchange, the customer pays both the return shipping cost and the replacement shipment cost.

For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping and replacement shipping costs.

The general guide covers S, M, L, XL and XXL. Product-specific size information on an individual product page takes priority over general body-measurement references.

Privacy, GDPR, cookie, consent and data-subject requests should be sent to privacy@zuryvan.com.

No. Do not send your full card number, CVV/CVC, PIN or other security code through ordinary customer-service email.

For orders, cancellations, address changes, shipping, tracking, returns, refunds, exchanges, sizing, payments or general support, contact support@zuryvan.com. Business hours: Monday-Friday, 09:00-18:00.